Business

Kustomer

OPPORTUNITY

How customers perceive their interactions with your brand has become a primary focus for businesses. Kustomer is a NY based company helping brands provide better customer experience. They’ve raised around $38.5 million in funding for a modern platform which provides omnichannel customer experience. Their solution combines everything you know about your consumers with a powerful process engine so your team can deliver faster, more proactive service. Kustomer team approached BrainX to build an android SDK for their growing customer base.

“BrainX Technology has been instrumental in delivering quality mobile SDKs in a very short time frame. Their team is responsive at all hours of the day- willing to address new issues and bugs almost instantly. Along with engineering, they have their own testing, design, and QA which makes BrainX a product manager's dream.”

Peter Johnson,Product Manager, Kustomer

APPROACH

Kustomer and BrainX teams partnered up to build the android SDK with same features as their existing iOS SDK. Our technical team analyzed the iOS SDK thoroughly and initiated the development accordingly. A robust android SDK was built within a short span of 2 months.

SOLUTION

The solution we built is a chat sdk especially developed for customer experience, service & support. It is designed to enable customers to chat with brand’s support team from within the mobile app. It supports both logged in and anonymous chats. Fully customizable style & font, it’s easy to match SDK’s Mobile Chat to client application’s brand. For localization, 48 languages are pre-built into the SDK. Through SDK, we have managed user communication with support teams, automated conversational messaging, media sharing, and pro-active messaging.

IMPACT

Companies like Ring, Glossier, Slice and others trust their most important relationships to Kustomer. Glovo, one of the leading startups in Europe with over 5 million users manages their customer support through Kustomer's chat SDKs. With the addition of the android SDK, these companies are now able to reach more customers and be able to grow their business by providing exceptional customer experience. Kustomer has raised $113.5M in funding so far.

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