HEALTH & FITNESS

HEALTH & FITNESS

OPPORTUNITY

Fighting Comes First (FCF) wanted to extend its physical boxing gym experience through a more connected digital platform for gym members.

The client needed a unified system that could bring workouts, onsite class bookings, trainer interactions, gym memberships, and merchandise into one experience while giving the Admin centralized control through a dedicated Admin Panel.

HEALTH & FITNESS

SOLUTION

BrainX built two connected experiences for FCF: a member-facing mobile app and a centralized web Admin Panel. Together, they digitize member onboarding, onsite class participation, trainer engagement, memberships, merchandise, and key day-to-day gym operations.

The FCF Business App is available for iOS users on the App store. While both Gym & Business Apps are available for Android users on Google Play. Current solution includes:

Member App Experience

• Flexible Member Onboarding: FCF supports three member journeys:

• Partial Users: Members can log in, choose a Gym Membership, sign their contract, and complete payment within the app via Stripe.
• Full Users: Members are fully onboarded by the Admin with their membership, contract, and payment details already assigned, allowing them to access the app directly.
• Trial Users: Potential customers downloading the app can access a promotional membership that includes one free onsite class booking. Once the trial is completed, they are prompted to upgrade their membership.

• Onsite Class Booking & QR Attendance: Gym members can browse and reserve available physical boxing gym classes. When attending onsite, they can scan a QR code to mark their attendance.
• Trainer Interaction & Reviews: Members can interact with trainers through supported in-app communication flows and view trainer reviews that have been approved by the Admin.
• Gym Membership & Contract Management: Members can select and pay for Gym Memberships, sign applicable contracts, and access membership-related information through the app.
• Merchandise Pre-Orders: Members can browse merchandise, select product variations, and submit pre-orders. Once an order is marked Ready for Payment, the member receives an in-app notification, completes payment in the app, and can collect the order physically from the Boxing Gym.

Admin Panel Capabilities

• User Management: The Admin can manage gym members and create both partial and full users. Partial users complete their membership selection themselves, while full users can be completely onboarded by the Admin.
• Class, Trainer & Attendance Management: The Admin can create scheduled Boxing Gym classes, assign trainers, manage trainer profiles, and review class-wise attendance records.
• Membership & Contract Management: The Admin can manage Gym Memberships, contracts, member access, billing history, and supported refund actions.
• Merchandise Management: The Admin can manage merchandise items and pre-orders, update order statuses, and move orders to Ready for Payment when payment should be collected.
• Communication & Moderation: The Admin can broadcast announcements to all users or selected groups, message users directly, review reported chats and app feedback, and approve or decline trainer reviews before publication.
• Billing & Operational Control: The Admin can review billing history for Gym Memberships and merchandise orders and oversee the platform's core operational workflows.