Tshirtdeal, an ecommerce brand, needed a smart, multilingual AI chatbot to manage increasing customer service loads while preserving quality and personalization. The client emphasized complete integration with their website, alignment with their brand style, and rich media capabilities.
They also needed the bot to handle internal agent support, reduce response time, and manage communications across WhatsApp, Instagram, Messenger, and email channels while ensuring data security and on-prem hosting.
BrainX engaged in collaborative sessions to understand Tshirtdeal’s brand voice and customer service standards. We conducted a thorough analysis of current support workflows and integrated feedback loops into development.
The team followed an Agile approach, ensuring iterative rollouts and client validation at each milestone. Emphasis was placed on security, usability, and seamless frontend/backend integration with the client's ecosystem.
BrainX provided a safe, multilingual AI chatbot platform that became a part of the digital ecosystem of Tshirt Deal. The solution is designed to improve customer experience and internal effectiveness and includes:
The solution contributed greatly to the efficiency of customer support and interaction with the brand:
