SOCIAL NETWORKING

OPPORTUNITY

How customers perceive their interactions with your brand has become a primary focus for businesses. Kustomer is a NY-based company helping brands provide better customer experience. They’ve raised around $38.5 million in funding for a modern platform that provides an omnichannel customer experience.


Their solution combines everything you know about your consumers with a powerful process engine so your team can deliver faster, more proactive service. Kustomer team approached BrainX to build an android SDK for their growing customer base.

SOCIAL NETWORKING

APPROACH

Kustomer and BrainX teams partnered up to build the android SDK with the same features as their existing iOS SDK. Our technical team analyzed the iOS SDK thoroughly and initiated the development accordingly. A robust android SDK was built within a short span of 2 months.

SOCIAL NETWORKING

SOLUTION

The solution we built is a chat sdk especially developed for customer experience, service & support. It is designed to enable customers to chat with brand’s support team from within the mobile app. It supports both logged in and anonymous chats.


Fully customizable style & font, it’s easy to match SDK’s Mobile Chat to client application’s brand. For localization, 48 languages are pre-built into the SDK. Through SDK, we have managed user communication with support teams, automated conversational messaging, media sharing, and pro-active messaging

SOCIAL NETWORKING

IMPACT

Companies like Ring, Glossier, Slice, and others trust their most important relationships with Kustomer. Glovo, one of the leading startups in Europe with over 5 million users manages its customer support through Kustomer's chat SDKs. With the addition of the Android SDK, these companies are now able to reach more customers and be able to grow their business by providing an exceptional customer experience. Kustomer has raised $113.5M in funding so far.

Tools & Technologies

  • Android
  • iOS
  • Kotlin
  • Swift
  • Adobe XD
  • Miro

We will get back to you soon!

  • Leave the required information and your queries in the given contact us form.
  • Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
  • The team will get back to you with an appropriate response in 2 days.

    Say Hello Contact Us






    You might also like

    SOCIAL NETWORKING

    OPPORTUNITY

    Cravve LLC recognized the need for a platform that would allow food influencers and foodies to support local restaurants while discovering new and exciting places to eat. After deploying their iOS app, team Cravve approached BrainX Technologies to develop an Android version. 

    The primary goal for developing the new app was enabling the vast number of Android users to collaborate with local food businesses and restaurants, share food reviews with photos, and connect with other foodies in their area.
    SOCIAL NETWORKING

    APPROACH

    BrainX Technologies took a user-centered approach to designing the Cravve app. Our team conducted extensive research into the needs and preferences of food influencers, local restaurants, and foodies to understand what features and functionalities would be most useful to them. 

    Based on our research, we proposed a set of features that would help users find and promote local restaurants while connecting with other foodies in their vicinity. After various meetings with Team Cravve, we finalized the designs and features and moved to the development phase after their approval. 
    SOCIAL NETWORKING

    SOLUTION

    The Cravve app is a comprehensive solution that brings food influencers, local restaurants, and foodies under one umbrella. Some of the Android app’s key features include:

    • Filtered Search for Finding Food Places: Users can view search results for local restaurants and food places with a map view based on their location, cuisine, and other preferences.
    • Uploading & Editing Pictures: The app allows its users to upload pictures from various sources such as their phone library and Instagram account. Users can even add filters and do basic editing within the app.  
    • In-App Video Trimming: Users can trim videos of their food reviews and dishes within the app before posting them on their social media profiles.
    • Search Tags: Users can use search tags to filter through different categories of food, restaurants, and dishes.
    • Rewards & Sponsorships: Users can earn rewards, discounts, and sponsorships by collaborating with local restaurants, creating content, and promoting them to their followers.
    • Promoting Dishes from Restaurant Profiles: Restaurants can promote their best dishes through their profiles and connect with foodies in their locality.
    • Leaving Reviews with Pictures: Users can leave reviews with pictures of their favorite dishes and restaurants.
    • Uploading Stories: Users can upload stories directly to the app, making it easy to share their food experiences with other users.

    SOCIAL NETWORKING

    IMPACT

    The Cravve app has had a significant impact on the food industry by connecting food influencers, local restaurants, and foodies in a single platform. Since its launch, the app is constantly helping local restaurants grow their business by promoting their dishes to food influencers and their followers.


     The app has shown clear benefits for businesses, food influencers and foodies, through:

    • Increased visibility and sales for local restaurants.
    • New opportunities for food influencers and foodies to discover and promote local restaurants.
    • A user-friendly platform for sharing food reviews, photos, and videos.


    Tools & Technologies

    • Android
    • Kotlin
    • Adobe XD
    • Miro
    • Retrofit

    We will get back to you soon!

    • Leave the required information and your queries in the given contact us form.
    • Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
    • The team will get back to you with an appropriate response in 2 days.

      Say Hello Contact Us






      You might also like

      SOCIAL NETWORKING

      OPPORTUNITY

      Famlicious is a social networking app that helps families stay connected by creating or joining their families, liking, sharing, or commenting on posts, collaborating on events, and more.

      When team Famlicious approached us. BrainX Technologies saw an opportunity to improve the app by adding various new features and enhancing the user experience. 

      The old app had limited functionality, was not user-friendly, and had entirely different features, resulting in low user engagement and retention rates.Therefore, team Famlicious and BrainX agreed on revamping the app completely and making it more modern and feature-rich to cater to the needs of modern-day families.
      SOCIAL NETWORKING

      APPROACH

      BrainX Technologies took a user-centric approach to redesigning Famlicious. We conducted extensive research and analysis to identify user pain points, requirements, and preferences. Our team also analyzed the market trends and competition to identify the best practices and features that could be incorporated into the app.


      Team BrainX collaborated with the client to understand their business goals and objectives, and worked closely with them to ensure that the new app aligns with their vision and mission.

      SOCIAL NETWORKING

      SOLUTION

      The new Famlicious app developed by BrainX Technologies is a modern, feature-rich, and user-friendly app that caters to the needs of modern-day families. Now, the app has a clean and intuitive interface that makes it easy to navigate and use. 

      Some of the key features of the app include:

      • Creating family profiles: Users can create a new family or join an existing one.
      • Following families: A user can search for and connect with other families on the platform.
      • Creating & collaborating on events: A user can create and collaborate with members of their family, or other families added to their following list, on any event such as, grocery shopping, wedding planning, etc.  
      • Discover tab: Any post with public visibility enabled appears on the “Discover” section. Users can like, comment on and share these public posts.  
      • Child mode: There are two types of accounts allowed on the app, Adult & Child accounts. A child account doesn’t have a separate login and has limited access only.
      • Notifications: The app sends push notifications to notify users about the events they are tagged in for collaboration or otherwise.

      All usual social media app features like posting images and publishing text posts are included in the new version. Team BrainX has developed an iOS app on the client’s request. While its Android version is still under-development that will make the app accessible to a wider audience when it’s launched.
      SOCIAL NETWORKING

      IMPACT

      The latest Famlicious app has had a significant impact on the client's business. Since the launch of the latest app, user engagement and retention rates have increased significantly. The app has received positive feedback from users, who appreciate the new features and improved user experience. 

      The client has also seen an increase in app downloads and subscriptions, leading to increased revenue and profits. The new app has helped the client differentiate themselves from the competition and establish themselves as a leader among the social networking websites and apps for families. 

      Overall, the revamped Famlicious app has been a great success for BrainX Technologies and our client.

      Tools & Technologies

      • iOS
      • Swift
      • Figma
      • Miro
      • NodeJS
      • Firebase
      • Pusher
      • Twilio

      We will get back to you soon!

      • Leave the required information and your queries in the given contact us form.
      • Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
      • The team will get back to you with an appropriate response in 2 days.

        Say Hello Contact Us






        You might also like

        Social Platform

        OPPORTUNITY

        HiveInfluence sought to bridge the gap between brands and influencers by developing a web application that facilitates the discovery and management of influencer partnerships. The Hive team partnered with BrainX Technologies to create a platform where brands could search for influencers and view detailed profiles.


        Additionally, the platform allows brands to manage influencer relationships using a customizable Kanban board. The goal was to enhance influencer marketing campaigns' overall efficiency and effectiveness for brands and influencers.

        Social Platform

        APPROACH

        BrainX adopted an Agile methodology and divided the project into sprints to focus on user authentication, influencer search, and profile management. We created wireframes and prototypes to ensure an intuitive user interface and refined it through usability testing.


        Continuous testing helped us identify and resolve bugs early, while regular feedback ensured the development aligned with HiveInfluence’s vision. Finally, BrainX implemented continuous deployment (CD) pipelines using Jenkins to automate testing and deployment for rapid and reliable delivery of updates.

        Social Platform

        SOLUTION

        BrainX offered the following advanced technical solutions for HiveInfluence to streamline influencer marketing:


        • A search engine with extensive filters helps find influencers based on engagement rates, follower demographics, and content specifics.
        • Detailed profile pages for influencers represent graphical data of their social media performance, which could be exported as PDF reports.
        • A customizable Kanban board with a React DnD library allows brands to manage their selected influencers and track campaign progress visually.
        • Using MongoDB provides flexibility and scalability in handling large datasets.
        • The dynamic boards' feature lets users create, edit, and manage boards & columns, search & filter influencers, export data, and rearrange items intuitively.
        • The Plan & Billing section lets users view their current plan and renewal date, check their billing history, cancel their plan with confirmation, and download invoices.
        • The influencers page lets users search, filter, and manage influencers across social media with detailed cards for comprehensive information and actions.
        • The notes section lets users add, edit & delete notes via dropdown, and download a PDF report.

        Social Platform

        IMPACT

        The HiveInfluence platform has significantly enhanced the efficiency of connecting brands with the right influencers and have the following impacts:


        • The advanced search engine with extensive filters saves time and effort.
        • Comprehensive profile pages allow users to make data-driven decisions.
        • The customizable Kanban board allows brands to manage influencers and track campaign progress visually.
        • A robust authentication system enhances trust and security.
        • Clear visibility of current plans ensures transparency and ease of financial management.
        • Efficient credit management encourages users to manage their credits wisely.
        • Users can optimize influencer marketing by easily searching, filtering, and managing influencers with detailed info and actions.

        Tools & Technologies

        • React
        • Git
        • AWS
        • HTML
        • CSS
        • ROR

        We will get back to you soon!

        • Leave the required information and your queries in the given contact us form.
        • Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
        • The team will get back to you with an appropriate response in 2 days.

          Say Hello Contact Us






          You might also like